Privacy Statement

At Mosaic Windows & Doors, we value and respect your privacy. This Privacy Statement explains how we collect, use, and protect personal information collected through our website (the “Site”). It also outlines your rights and options regarding that information.

1. Information We Collect

We may collect personal and technical information through several channels when you interact with the Site, including:

Information You Provide Directly

  • Information you enter into forms on our Site (e.g., when requesting product details or entering promotions)
  • Correspondence sent to us, including emails
  • Content you post or submit in public or interactive areas of the Site

Information Collected Automatically

We use various technologies to gather data about how users interact with our Site, including:
  • Pages visited, links clicked, time spent, and usage patterns
  • Device information (browser type, IP address, operating system)
  • Geographic data and referring URLs

Technologies Used:

  • Browser Cookies: Small files stored on your computer to remember your preferences. You may disable cookies in your browser, though this may affect certain features of the Site.
  • Flash Cookies: Used for storing preferences and navigation history. These require separate browser controls to manage.
  • Web Beacons / Pixel Tags: Small graphic files embedded in web pages or emails used to analyze engagement and site traffic.
In some cases, automatically collected data may be associated with personal information provided by you or collected from other sources.

2. How We Use Your Information

We use the information we collect to:
  • Respond to your requests and inquiries
  • Provide information about products, updates, or promotions
  • Improve website performance and customer experience
  • Perform internal analytics and market research
  • Customize online advertising content
If you prefer not to receive marketing communications from us, you can opt out (see Section 5, “Transparency and Choice”). We may also work with third-party advertisers who use behavioral tracking technologies to display tailored ads across websites. Mosaic does not control these technologies or how the data is used once collected by third parties.

3. Sharing Your Information

Mosaic may share user information with:
  • Our affiliates, dealers, and distribution partners
  • Third-party service providers we use for marketing, analytics, or support
  • Government agencies or law enforcement, if required by law or court order
  • A successor entity in the event of a merger, acquisition, or asset transfer
We reserve the right to disclose user information if necessary to enforce our Site’s Terms of Use, protect our legal rights, or prevent harm to Mosaic, our users, or others.

4. Consent

By using the Site or submitting personal information through it, you consent to Mosaic’s collection and use of your information in accordance with this Privacy Statement. If you do not agree with the practices described here, please do not use the Site. Mosaic may revise this Privacy Statement from time to time. Continued use of the Site after changes are posted will constitute your agreement to those changes. The effective date of the most recent update will always be listed at the end of this page.

5. Transparency and Choice

We aim to give you control over your personal information. You may:
  • Opt out of promotional emails by using the unsubscribe link included in each email or by contacting us directly.
  • Disable tracking technologies through your browser or device settings, including cookie and Flash cookie controls.
  • Manage targeted advertising preferences via the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices.

California Residents

Under California Civil Code § 1798.83, residents may request information regarding the disclosure of their personal data to third parties for marketing purposes. To make such a request or opt out of data sharing, please contact us.

6. Access and Correction

You may request access to the personal information we have collected about you or request corrections if any data is inaccurate. To do so, please contact us through the Site or by mail. To protect your data, we may request identity verification before granting access or making changes.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, loss, or misuse. While we make every effort to secure our systems, no data transmission over the internet can be guaranteed as 100% secure.

8. Additional Disclosures

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data to us without proper consent, please contact us immediately. To learn more about protecting children’s online privacy, visit the Federal Trade Commission at https://www.ftc.gov.

Third-Party Websites

This Site may contain links to external websites. Mosaic is not responsible for the content or privacy practices of those sites. You are encouraged to review their policies independently.

Limitation of Liability

Mosaic shall not be liable for any indirect, incidental, or consequential damages resulting from use of this Site or from any unauthorized access to or alteration of your personal information. Use of this Site is subject to our Terms of Use.

9. Enforcement and Contact

If you have questions, complaints, or concerns about this Privacy Statement or how your data is handled, please contact us through the form on our Site or by mailing a letter to: Privacy Compliance Officer Mosaic Windows & Doors [Mailing Address Redacted for Privacy]

10. Updates to This Statement

We may update this Privacy Statement from time to time. The latest version will always be posted on our website, along with the effective date of the most recent revision. Effective Date: [Insert Date Here]