Warranty Information

Mosaic products are covered by an industry-leading
Limited Warranty, providing peace of mind that Mosaic products will last.

Mosaic Limited Warranty Documents

These are not just values. These are the guiding frames and hinges of how we think, build, and serve. These are the ISMs of Mosaic Windows & Doors. We don’t just manufacture excellence — we live it.

Warranty Claims

If you have a warranty claim, please contact the retailer from whom you purchased your Mosaic window or door products, as they are near you and familiar with your purchase and/or project. Please provide the retailer with the serial number found on your Mosaic window or door products. For more details, see How to Identify Mosaic Products.

If you purchased Mosaic products through a builder or a remodeler, you may need to contact them to find out the name and location of the Mosaic retailer with whom they placed your product order. If you cannot determine the name of the retailer or distributor, search the Mosaic retailer locator or call 800.209.3015 to find the one nearest you.

The retailer’s service representative will help diagnose the problem and determine if the parts are covered under warranty. If repair or replacement of materials is required, there may be charges for parts or labor.

If after 5 days, your local Marvin retailer or distributor has not responded to your claim, please send an Email: sales@mosaicwd.com.

Please include the following information in your email:

    • Your name
    • Your address
    • Day-time phone number, including area code
    • Date you purchased your product
    • Mosaic serial number
    • The name of the retailer or distributor from whom you purchased your Mosaic windows and doors
    • Specific description of problem
    • Action that you’ve taken or contact you’ve made with your local retailer or distributor.

 

Once we receive your letter, Marvin will respond to your claim within two working days.

Your Vision. Our Expertise.

Mosaic Windows & Doors is your partner in creating stunning, high-performance spaces. Whether you’re designing a luxury home, a modern commercial project, or an architectural masterpiece, we have the systems and expertise to bring your vision to life.